Travel Agency Support Platform
Customer support for a travel agency, where an AI assistant answers first and passes the conversation to a person when needed.
- Built for
- A travel agency. Client work.
- Kind of work
- Customer support platform with an AI assistant and live chat
- Status
- Delivered to the agency
What it does
We built a customer support platform for a travel agency. Every conversation starts with an AI assistant, which answers routine questions about bookings, changes and policies.
When a traveller needs a person, the assistant passes the conversation to a member of staff with its full history, so nobody starts again. The AI is connected to the agency's own tools, ways of working and tone.
What it's built with
- AI assistant: Answers routine questions about bookings, changes and policies in the agency's own tone.
- Live chat: Where travellers talk to the assistant and to staff.
- Handoff to a person: Passes the conversation to a member of staff with its full history.